A member of the Monday Night Book Club called to request that we change their book selection for September. Susie put the request through. Mary Ann had already ordered the books for that club and had received six of them already from other libraries. At Mary Ann's request, I called Michelle ? Shaeffer and told her that since their books had started coming in, we couldn't at this point make the change. She questioned me and I tried to explain that with almost 90 book clubs that we weren't able to accomodate late changes such as this one. She still pushed me as to why they couldn't change. I stuck to my guns (mostly because she was kind of nasty with me), but I'm not sure I gave her the right answer.
Any thoughts?
ej
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